Frequently Asked Questions (FAQs)

1. What products does Box IP Pty Ltd offer?

Box IP Pty Ltd offers a range of quality products designed to meet the needs of residential, commercial, and business customers. Product availability may vary, and detailed specifications can be found on each product page.

2. Where do you ship?

We currently ship across Australia. Delivery to certain remote or regional locations may require additional transit time or shipping charges.

If you are unsure whether we deliver to your area, please contact our Customer Support Team before placing your order.

3. How long does order processing take?

Most in-stock orders are processed within 2–5 business days after payment has been successfully received and verified.

Custom or special-order products may require additional processing time, and customers will be notified if this applies.

4. How long does shipping take?

Estimated delivery times after dispatch are:

• Metropolitan areas: 3–7 business days
• Regional and remote areas: 5–14 business days

Delivery times are estimates and may vary due to factors outside our control, such as carrier delays or weather conditions.

5. How can I track my order?

Once your order has been dispatched, we will provide tracking information or freight details whenever available.

If you have not received tracking information, please contact our support team for assistance.

6. What payment methods do you accept?

We accept several secure payment options, including:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Available payment methods may vary depending on your location and device.

7. Is my payment information secure?

Yes. Your payment security is very important to us.

Our website uses SSL encryption, and payments are processed through trusted third-party payment providers. We do not store your complete credit or debit card information on our servers.

8. Can I cancel my order?

Yes. Orders may be cancelled before they have been processed for shipment.

If your order has already been dispatched, you may request a return in accordance with our Refund & Return Policy.

Please contact us as soon as possible if you need to cancel an order.

9. What is your return policy?

We offer a 30-day return period for eligible items.

Products must generally be returned unused and in their original condition. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

For complete details, please refer to our Refund & Return Policy.

10. What should I do if my order arrives damaged?

If your package arrives damaged, please:

• Take photographs of the packaging and product.
• Keep all original packaging materials.
• Contact our Customer Support Team as soon as possible.

We will work with you to arrange a replacement, repair, or refund where appropriate.

11. Can I change my shipping address after placing an order?

If your order has not yet been shipped, we may be able to update your shipping information.

Please contact us immediately after placing your order to request any changes.

12. Do I need to create an account to place an order?

No. You may be able to complete your purchase using guest checkout, depending on the options available at the time of purchase.

Creating an account can make it easier to track orders and manage your information.

13. Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you will receive an email confirming your purchase.

A separate email containing shipping or tracking information will be sent once your order has been dispatched.

14. Do you collect sales tax or GST?

Applicable taxes are calculated according to current laws and will be displayed during checkout before you complete your purchase.

Please see our Sales Tax Policy for additional information.

15. How do I contact Box IP Pty Ltd?

If you have any questions or need assistance, our Customer Support Team is happy to help.

Email: support@boxipptyltd.shop
Phone: +61 0489 979 283
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Address: 87 York Street, South Melbourne, VIC 3205

16. Why should I shop with Box IP Pty Ltd?

We are committed to providing:

• Secure online payments.
• Transparent pricing.
• Reliable shipping across Australia.
• Responsive customer support.
• Fair and straightforward return policies.

Our goal is to make your shopping experience simple, secure, and enjoyable from start to finish.