Privacy Policy

Last Updated: May 5, 2026

At Box IP Pty Ltd (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, contact our support team, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Personal Information

When you place an order, request a quote, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Payment information
Company name (where applicable)
Any other information you voluntarily provide

Technical Information

When you browse our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Operating system
Pages visited and time spent on our website
Referral websites and search terms

This information helps us improve our website and enhance your shopping experience.

2. How We Use Your Information

We use your information for legitimate business purposes, including to:

Process and fulfill your orders.
Provide customer support and respond to inquiries.
Send order confirmations, shipping updates, and service notifications.
Improve our products, services, and website functionality.
Detect and prevent fraud or unauthorized transactions.
Comply with legal and regulatory obligations.
Send promotional emails or SMS messages if you have chosen to receive them.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our messages or by contacting us directly.

3. Payment Security

We take the security of your information seriously.

Payments made through our website are processed by trusted third-party payment providers using industry-standard encryption and security measures. We do not store your full credit card or payment details on our own servers.

Our website also uses Secure Socket Layer (SSL) technology to help protect information transmitted online.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember items in your shopping cart.
Save your website preferences.
Understand how visitors use our website.
Improve website performance and functionality.
Measure the effectiveness of our advertising and marketing campaigns.

You may disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

5. Google Analytics and Advertising

We may use services such as Google Analytics and other advertising platforms to better understand how visitors use our website and to improve our marketing efforts.

These services may use cookies or similar technologies to collect anonymous usage data. This information helps us analyze website traffic, measure advertising performance, and provide a better user experience.

You can manage your advertising preferences directly through your browser settings or through the applicable advertising platform.

6. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties.

We may share your information only with trusted service providers who help us operate our business, including:

Payment processors.
Shipping and logistics providers.
Website hosting providers.
Marketing and analytics platforms.
Customer support service providers.

These providers are only given access to the information necessary to perform their services and are expected to protect your data.

We may also disclose information where required by law or to protect our legal rights.

7. Email and SMS Communications

If you provide your email address or mobile phone number, we may use it to:

Confirm and update your orders.
Respond to customer service requests.
Send important account or service notifications.
Deliver promotional offers and marketing communications if you have opted in.

You may unsubscribe from promotional emails or SMS messages at any time by using the unsubscribe link provided or by contacting our support team.

We do not sell or share your SMS consent information with third parties for their own marketing purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

You may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally permitted.
Withdraw consent for marketing communications.

To exercise any of these rights, please contact us using the information provided below.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

11. Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or industry practices.

Any updates will be posted on this page, and the revised version will become effective immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Box IP Pty Ltd
Email: support@boxipptyltd.shop
Phone: +61 0489 979 283
Address: 87 York Street, South Melbourne, VIC 3205
Office Hours:
Monday to Friday
9:00 AM – 5:00 PM