Terms & Conditions
Last Updated: May 5, 2026
Welcome to Box IP Pty Ltd. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order with us, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website or purchase our products.
1. About Us
Box IP Pty Ltd operates an online retail platform offering a range of products and related services to customers throughout Australia.
Customer Support
Email: support@boxipptyltd.shop
Address: 87 York Street, South Melbourne, VIC 3205
Phone: +61 0489 979 283
Business Hours: Monday to Friday
9:00 AM – 5:00 PM
2. Acceptance of Terms
By using our website, creating an account, submitting an inquiry, or placing an order, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.
You also agree to provide accurate and complete information when making a purchase or contacting our business.
3. Products and Availability
We make every effort to ensure that product descriptions, specifications, images, and pricing displayed on our website are accurate and up to date.
However:
- Product images are for illustrative purposes and may vary slightly from the actual item.
- Availability may change without notice.
- We reserve the right to limit quantities or discontinue products at any time.
If a product becomes unavailable after an order has been placed, we will contact you to discuss a suitable replacement, backorder, or refund.
4. Pricing and Payment
All prices displayed on our website are shown in the applicable currency and are subject to change without prior notice.
Payment must be received and successfully authorized before an order can be processed and dispatched.
We reserve the right to cancel or refuse any order where:
- Payment cannot be verified.
- Fraudulent activity is suspected.
- Pricing or product information has been displayed incorrectly due to a technical error.
If an order is cancelled after payment has been received, any applicable refund will be issued to the original payment method.
5. Order Acceptance
Placing an order through our website constitutes an offer to purchase a product.
Your order is not considered accepted until payment has been confirmed and you receive confirmation that your order is being processed.
We reserve the right to reject or cancel any order at our discretion, including where inventory errors, pricing issues, or suspected misuse of the website occur.
6. Shipping and Delivery
Shipping and delivery timeframes provided on our website are estimates only and are not guaranteed.
While we work with trusted shipping providers to deliver your order promptly, delays may occur due to circumstances beyond our reasonable control, including:
- Carrier delays.
- Weather conditions.
- Supply chain disruptions.
- Public holidays.
- Government restrictions.
Additional information regarding delivery procedures and shipping costs can be found in our Shipping Policy.
7. Returns and Refunds
Our Refund & Return Policy forms part of these Terms & Conditions.
By placing an order, you acknowledge that you have read and understood our Refund & Return Policy before making your purchase.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
8. Customer Responsibilities
By using our website, you agree that you will not:
- Provide false or misleading information.
- Attempt to interfere with the operation or security of the website.
- Use the website for unlawful or fraudulent purposes.
- Copy, distribute, or exploit website content without our written permission.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
9. Intellectual Property
All content appearing on this website, including but not limited to text, graphics, logos, images, icons, product descriptions, website design, and software, is the property of Box IP Pty Ltd or its licensors and is protected by applicable intellectual property laws.
No content from this website may be reproduced, modified, distributed, or used for commercial purposes without our prior written consent.
10. Limitation of Liability
To the maximum extent permitted by law, Box IP Pty Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability for any claim relating to a product or order shall not exceed the amount paid by the customer for that product.
Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer laws.
11. Website Availability
We aim to keep our website available and functioning properly at all times. However, we cannot guarantee uninterrupted access and may occasionally suspend or restrict access for maintenance, updates, or technical reasons.
We are not responsible for temporary interruptions or technical issues beyond our reasonable control.
12. Privacy
Your privacy is important to us. Any personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of your information as described in that policy.
13. Third-Party Services and Links
Our website may contain links to third-party websites or services for your convenience.
Box IP Pty Ltd does not control and is not responsible for the content, security, or privacy practices of these external websites. Accessing third-party websites is done at your own risk.
14. Changes to These Terms
We reserve the right to modify or update these Terms & Conditions at any time.
Any changes will become effective immediately upon being published on this page. Your continued use of our website after updates have been posted constitutes your acceptance of the revised Terms.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in Australia.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the appropriate Australian courts.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Box IP Pty Ltd
Email: support@boxipptyltd.shop
Phone: +61 0489 979 283
Address: 87 York Street, South Melbourne, VIC 3205
Office Hours:
Monday to Friday
9:00 AM – 5:00 PM