Shipping Policy

Last Updated: May 5, 2026

At Box IP Pty Ltd, we are committed to delivering your order safely and efficiently. Because many of our products are large, heavy, or require specialized handling, shipping arrangements may differ from standard parcel deliveries.

Please review the information below before placing your order.

1. Shipping Coverage

Box IP Pty Ltd currently ships to addresses throughout Australia.

We can arrange delivery to both residential and commercial locations, provided the delivery site offers suitable access for the vehicle and equipment required to complete the shipment.

For deliveries to remote or regional areas, additional transit time or shipping charges may apply. If special arrangements are required, our team will contact you before dispatch.

2. Order Processing

After your order is placed, it enters our processing and verification stage to ensure everything is accurate before shipment.

Typical processing times are:

Standard stocked products: 3–5 business days.
Special order or custom products: Processing times may vary depending on availability and specifications.

During this stage, we may:

Verify payment details.
Confirm product availability.
Review delivery information.
Prepare the order for dispatch.
Coordinate freight arrangements where necessary.

Orders are dispatched only after the processing stage has been completed.

Please note that processing times may occasionally be extended during periods of high demand, public holidays, or supplier delays.

3. Shipping Methods

Depending on the size, weight, and nature of the product, orders may be shipped using:

Standard courier services.
Commercial freight carriers..
Specialized transport providers for oversized or heavy items.

Some deliveries may require appointment scheduling to ensure safe and successful delivery.

4. Shipping Costs

All orders within Australia is free, For other locations, the delivery fee depends on the following:

Delivery location.
Product dimensions and weight.
Freight handling requirements.
Accessibility of the delivery address.

Any delivery within Australia is free unless it is an international shipment.

From time to time, Box IP Pty Ltd may offer free shipping promotions on selected products or regions.

5. Delivery Timeframes

Estimated delivery times begin after your order has been processed and dispatched.

General delivery estimates are:

Australia: Approximately 3–5 business days.
International: Depending on the size and location

These timeframes are estimates only and may vary due to factors outside our control, including carrier schedules, weather conditions, or transport disruptions.

While we make every effort to deliver within the estimated timeframe, delivery dates cannot be guaranteed.

6. Delivery Requirements

Some products may require additional arrangements due to their size or weight.

Where applicable:

The freight carrier may contact you to arrange a suitable delivery appointment.
Someone may need to be present to receive and inspect the shipment.
Adequate access for delivery vehicles should be available.

If a delivery cannot be completed because of restricted access or customer unavailability, additional delivery or storage charges may apply.

7. Inspection Upon Delivery

We encourage customers to carefully inspect their order upon arrival.

If you notice any visible damage to the packaging or product, please:

Take clear photographs.
Note the damage when signing for delivery, where possible.
Contact our Customer Support Team as soon as possible.

Prompt reporting allows us to work with the carrier and resolve the issue quickly.

8. Damaged, Lost, or Incorrect Shipments

If your order arrives damaged, contains the wrong item, or appears to be lost in transit, please contact us within 7 days of delivery or the expected delivery date.

Our team will investigate the matter and, where appropriate, arrange for a replacement, repair, or refund in accordance with our Refund & Return Policy.

9. Shipping Delays

Although we work closely with our logistics partners, certain circumstances beyond our reasonable control may affect delivery schedules, including:

Severe weather conditions.
Natural disasters.
Transport or carrier disruptions.
Supply chain interruptions.
Government restrictions or other unforeseen events.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

10. Order Tracking

Where available, tracking information or freight details will be provided after your order has been dispatched.

Some larger freight shipments may not offer real-time tracking, but our support team is always available to assist with delivery updates.

11. Incorrect Shipping Information

Please ensure that all shipping details provided at checkout are accurate and complete.

Box IP Pty Ltd is not responsible for delays or additional costs resulting from incorrect addresses, inaccurate contact information, or failure to accept delivery

If you need to update your shipping details, please contact us as soon as possible after placing your order.

12. Expedited Shipping

For customers who require faster delivery, Box IP Pty Ltd offers an Expedited Shipping Service for an additional fee of $500 AUD per order.

Expedited Shipping Details

Additional Cost: $500 AUD
Estimated Delivery Time: 3–5 business days after the order has been processed and dispatched.
Expedited shipping is subject to product availability and carrier capacity.
Not all products or delivery locations may qualify for expedited service.

If expedited shipping is available for your order, the option will be presented during checkout or can be arranged by contacting our Customer Support Team before your order is processed.

Please note that while we work closely with our shipping partners to meet expedited delivery estimates, unforeseen circumstances such as severe weather, carrier disruptions, or events beyond our reasonable control may occasionally affect delivery times.

The expedited shipping fee is a service charge for priority handling and transportation and is generally non-refundable once your order has been dispatched, except where required by applicable law.

13. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our Customer Support Team.

Box IP Pty Ltd
Email: support@boxipptyltd.shop
Phone: +61 0489 979 283
Address: 87 York Street, South Melbourne, VIC 3205
Office Hours:
Monday to Friday
9:00 AM – 5:00 PM