Payment Policy
Last Updated: May 5, 2026
At Box IP Pty Ltd, we strive to provide a secure, transparent, and convenient payment experience for all customers. This Payment Policy outlines the terms that apply when making purchases through our website.
By placing an order, you acknowledge that you have read and agree to this Payment Policy.
1. Accepted Payment Methods
We accept a variety of secure payment methods, which may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Other payment options displayed at checkout
Available payment methods may change from time to time without prior notice.
2. Payment Authorization
All orders are subject to payment verification and authorization by your financial institution or payment provider.
By submitting your payment information, you confirm that:
- You are authorized to use the selected payment method.
- The billing information provided is accurate and complete.
- Sufficient funds or credit are available to complete the transaction.
Box IP Pty Ltd reserves the right to decline or cancel any order if payment cannot be successfully processed or verified.
3. Order Processing
Orders will not enter processing or shipping until full payment has been successfully received and approved.
In some circumstances, additional verification may be required to protect against unauthorized or fraudulent transactions. If additional information is needed, our Customer Support Team will contact you.
4. Pricing and Currency
All prices displayed on our website are shown in the applicable currency at the time of purchase.
While we make every effort to ensure pricing accuracy, occasional errors may occur. If a pricing error is identified after an order has been placed, we reserve the right to cancel the order and issue a full refund.
Customers will be notified promptly if such a situation arises.
5. Payment Security
Protecting your financial information is a priority.
Our website uses industry-standard encryption and Secure Socket Layer (SSL) technology to help safeguard payment information during transmission.
Payments are processed through trusted third-party payment gateways. Box IP Pty Ltd does not store or have direct access to your complete credit or debit card details.
6. Fraud Prevention
To help maintain a safe shopping environment, we may perform additional security checks on certain orders.
We reserve the right to delay, refuse, or cancel any transaction that appears suspicious, unauthorized, or inconsistent with normal purchasing activity.
If fraud is suspected, we may request identity verification or additional documentation before processing your order.
7. Order Cancellations and Refunds
Orders may be cancelled before they have been processed for shipment.
If payment has already been captured and the order qualifies for cancellation, any approved refund will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your financial institution or payment provider. Please refer to our Refund & Return Policy for additional information.
8. Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact our Customer Support Team before initiating a chargeback or payment dispute.
We are committed to resolving concerns fairly and efficiently whenever possible.
Fraudulent or abusive chargebacks may result in the suspension or restriction of future purchases.
9. Taxes and Additional Charges
Applicable taxes, duties, or other government-imposed charges may be added to your order where required by law.
Any applicable taxes or fees will be displayed during the checkout process before payment is completed.
Additional information can be found in our Sales Tax Policy.
10. Changes to This Policy
Box IP Pty Ltd reserves the right to modify or update this Payment Policy at any time to reflect changes in our business operations, payment providers, or legal requirements.
Any updates will become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding payments, billing, or your order, please contact our Customer Support Team.
Box IP Pty Ltd
Email: support@boxipptyltd.shop
Phone: +61 0489 979 283
Address: 87 York Street, South Melbourne, VIC 3205
Office Hours:
Monday to Friday
9:00 AM – 5:00 PM